Questions
- Can you recommend
a good toy/clothes shop?
- Is there a
chemists/supermarket in the area?
- Where can I get
toothpaste/pet food?
- Where's the
nearest shopping centre?
Answers/Comments
- There's a really
good bookshop just around the corner.
- You can buy that
here in the hotel.
- The best toy shop
is in the shopping centre.
- The nearest one is
a few miles away.
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Questions
- What time do you
open, please?
- What time do you
close, please?
- What are your
opening hours?
- Are you open all
day?
- Are you open on
Sundays?
Answers/Comments
- We're open 24/7.
(24 hours a day / 7 days a week)
- We're closed at
lunchtime, between 12 and 2pm.
- We're open from
9am till 6pm, Monday to Friday.
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Questions
- Could you help me,
please?
- Could you tell me
where the ................ department is?
- Excuse me, I'm
looking for a .......... .
- Is there somewhere
I can try this on, please?
- Does it suit me?
- Do you have this
in a (larger/smaller size) (different colour), please?
- Do you do
alterations?
- Do you have a
refund policy?
- Is this in the
sale?
Answers/Comments
- It's too long /
short.
- It's too tight /
loose.
- The ladies / gents
changing rooms are over there.
- You can bring it
back and exchange it or get a refund within 2 weeks if you keep
the receipt.
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Questions
- Do you take credit
cards?
- Do you give credit?
- Do you have a
loyalty card?
- Does it have a
warranty?
- Can I pay by
cheque?
- Do you offer a
cash discount?
- Could I have a VAT
receipt, please?
- Could I leave my
bags here and pick them up later?
Answers/Comments
- We take all the
major credit cards.
- We only accept
cheques with a cheque card.
- We are offering 6
months free credit with no deposit.
- Sorry, no.
- Yes, certainly.
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